A law firm which offers more

Call us: 0113 246 0622

Constructive dismissal: Lack of support can be a breach of contract


If an employee is struggling and is given no support, it could be possible for that employee to argue that there has been a breach of contract and make a breach of contract (or constructive dismissal) claim. In Fletcher v Countrywide Estate Agents [2018], the organisation was sold and, although the employee’s role did not change, the processes did change and she received no support in resolving the problems which subsequently arose. In the months following the sale, Countrywide had “no or only minimal contact” with employees of the acquired business, and failed to undertake inductions or training, or to give explanations of new working systems. 

As a result, the transferred staff faced a number of problems and, in just four months, there were 700 complaints from customers and suppliers.  Fletcher’s line manager was not around to help her resolve them and the tribunal heard that Fletcher was unable to run the office properly because of the changes. She suffered considerable stress, and resigned, successfully claiming constructive dismissal with the judgement referring to the ‘intolerable’ working situation in which she was placed.


If you have any questions please get in touch with the employment team.

Disclaimer: Anything posted on this blog is for general information only and is not intended to provide legal advice on any general or specific matter. Please refer to our terms and conditions for further information. Please contact the author of the blog if you would like to discuss the issues raised.